Tuesday, January 15, 2019
Are you planning your dream vacation? Nothing puts a damper on travel planning like shoddy customer service from airlines, hotels or travel agencies. Here are four easy tips to help you get more convenient and personalized travel support, courtesy of Genesys®.Decide on your preferences. Contacting travel agencies isn't limited to a phone call. You can also get the human touch by making use of digital communication methods like texting and web chat. Explore your options and decide what you prefer, but always remain open to the ever-evolving avenues of communication.
Embrace the revolution. Save time and energy by taking advantage of recent strides in artificial intelligence (AI). If you need help modifying your flight time or arranging a shuttle, try messaging with a chatbot to access efficient support. Chatbots are smarter and more capable than ever to help you quickly compare prices, locate hotels and identify local activities.
Skip the hold option. Waiting on hold is the number one irritant for customers, so avoid it if possible. If you decide to access customer service over the telephone, ask for a return call if immediate assistance is unavailable. More and more businesses are offering a 'callback' option – so take it! Enjoy the flexibility of evolving support features and use that time to pack your bags, instead of impatiently counting the minutes you've been holding the phone to your ear.
Humanize customer service agents. Travel agents help coordinate trips for hundreds of anxious travelers day-in and day-out. Call them by their name and have patience. They'd probably love to switch places and take your vacation, instead of just assisting with yours. Do what you can to make the experience happier for both you and the agent.
Many of us travel to relieve stress, so planning a trip shouldn't induce it. Following these tips will help resolve your support issues and pave the way for a peaceful vacation. Happy travels!Source: Genesys®
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