Support | RISMedia's Content Solutions

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Account Is my information and payment secure? How will I be billed? What is your refund policy? How do I cancel my account? What forms of payment do you accept? Profile picture and company logo questions How do I change my password? I forgot my password, how do I get a new password? How do I get started using my account? How do I change my credit card? Should I get an Individual or Corporate account? My issue is not listed here	Newsletters What is your anti-spam policy? How are bad email addresses handled? Why is an address marked CASL Non-compliant? How do I add my contacts to the newsletter system? When are newsletters sent? Do newsletters have "unsubscribe" links? (CAN-SPAM) Who writes the newsletter content? Can I add my own content or pictures to a newsletter? Can I brand / personalize the newsletters or Pop-a-Note? What is Pop-a-Note? Can I see statistics like open rate and unsubscribes? What kind of newsletters do you offer? How can I fix a bad email address? My issue is not listed here	Content Usage Do I get to choose articles and videos? How often is the content updated? Can I use content on my social media sites? How do I use articles, videos, weekly bulletins? How many people can use my account? What kind of content do you offer? What is the Resource Center? Terms of Service My issue is not listed here	Tech Browser requirements, trouble using? Do you offer RSS feeds? Do you offer API options? Do you offer a SMTP option? Blogs and Remote Publish for WordPress Are reports available? How to Share a Content Library Article to Facebook My issue is not listed here

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